Return & Cancellation Policy
We strive to make every piece of products as precious and beautiful as the moment it commemorates. But if for any reason you're not satisfied with your purchase, you may return or exchange the unused item in its original condition as long as you contact us within 60 days from the delivery date.To get in touch with us concerning a return or cancellation, please contact our customer service through live chat or email service@romanticwork.com.
RETURN POLICY
Return & Exchange Conditions
1. The time frame for return & exchange must not exceed 60 days from when the original order was received.
2. All items must be returned in their original condition, without scratches or signs of wear, and must not be re-sized or altered in any way.
3. Non-personalized items can be returned or exchanged if they are wrongly made, shipped, or broken, with no limitations.
No refund & LIMITED Exchange conditions
1.Personalized items are non-refundable, including those 10K/14K/18K gold personalized items. We will charge a 30% restocking fee for the exchange on the personalized items.
2.Items that were worn, or sent to you as Replacement/Exchange are not refundable.
3.If your items were missing because a wrong or insufficient address was offered, you won’t got a refund.
Note:
1.Items returned without authorization will not be accepted.
2.The returning shipping fee will be paid by yourself if there is nothing wrong with the item and you return it for your personal reason.
3.Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
4. When returning or exchanging items, customers must use a shipping method that has tracking on it. Returns or exchanges with no tracking will not be processed.
5. For return, any promotional gifts received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund.
Refunds
Returns will be processed within 5 days upon receiving your package. The refund will be issued to your original payment account as you requested.
CANCELLATION POLICY
The products creation process starts very shortly as we are working to deliver your order ASAP, so that all cancellations requests after ordering may be subject to a 30% restocking fee.
We reserves the right to make any amendments to this policy at any time. Notifications of any changes will be published here. If you have any inquiries regarding this or any of our other policies, please Contact our Customer Service.
RETURN POLICY
Return & Exchange Conditions
1. The time frame for return & exchange must not exceed 60 days from when the original order was received.
2. All items must be returned in their original condition, without scratches or signs of wear, and must not be re-sized or altered in any way.
3. Non-personalized items can be returned or exchanged if they are wrongly made, shipped, or broken, with no limitations.
No refund & LIMITED Exchange conditions
1.Personalized items are non-refundable, including those 10K/14K/18K gold personalized items. We will charge a 30% restocking fee for the exchange on the personalized items.
2.Items that were worn, or sent to you as Replacement/Exchange are not refundable.
3.If your items were missing because a wrong or insufficient address was offered, you won’t got a refund.
Note:
1.Items returned without authorization will not be accepted.
2.The returning shipping fee will be paid by yourself if there is nothing wrong with the item and you return it for your personal reason.
3.Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
4. When returning or exchanging items, customers must use a shipping method that has tracking on it. Returns or exchanges with no tracking will not be processed.
5. For return, any promotional gifts received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund.
Refunds
Returns will be processed within 5 days upon receiving your package. The refund will be issued to your original payment account as you requested.
CANCELLATION POLICY
The products creation process starts very shortly as we are working to deliver your order ASAP, so that all cancellations requests after ordering may be subject to a 30% restocking fee.
We reserves the right to make any amendments to this policy at any time. Notifications of any changes will be published here. If you have any inquiries regarding this or any of our other policies, please Contact our Customer Service.