Return & Cancellation Policy
Return & Exchange
We want you to feel comfortable when shopping at Romanticwork, that’s why we offer a 60-day return & exchange policy. If for any reason you're not satisfied with your purchase, you may return or exchange the unused non-personalized item in its original condition as long as you contact us within 60 days from the delivery date.
Return & Exchange Conditions
1. Items returned without authorization will not be accepted.
2. The time frame for return & exchange must not exceed 60 days from when the original order was received.
3. All items must be returned in their original condition, without scratches or signs of wear.
4. When returning or exchanging items, customers must use a shipping method that has tracking on it. Returns or exchanges with no tracking will not be processed.
5. For return, any promotional gifts received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund.
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
Non-Refundable Items
1. Exchange, or resize are not eligible for refund.
2. Personalized items with “engravings” and “photos”, such as rings, necklaces, and bracelets, are non-refundable. Romanticworkwill charge a 30% restocking fee for the exchange of the personalized items.
3. Items that were worn, or sent to you as Replacement/Exchange are not refundable.
Postage of the returning package
1. If you receive any wrong or broken items, romanticwork will pay for the return fee.
2. If you return the order for any personal reason, the returning postage will be borne by the customer.
Refunds
Refund will be processed within 5 days of receiving your package. The refund will be issued to your original payment account.
Please Note:
1. If the order needs to be returned because of personal reasons, the shipping fee we spent on delivering your package will be deducted from the refund amount even when you enjoyed a free shipping service.
Freight deduction rules (According to the shipping method you chose)
*Standard shipping to all countries: $7.99
*Express shipping to the United States: $12.99
*Express shipping to countries other than the United States: $25.00
2. If we send the wrong goods or miss accessories or products, or there is something wrong with the product quality, you will receive a full amount and nothing will be deducted.
If you need to return/exchange your order, please contact us in the following way:
Email: service@romanticwork.com
Return Address:
Return from the United States:
Addressee: Jiahui Xu
8147 Calpena Ave, Las Vegas, Nevada, United States
Phone: 702-970-1598 Zipcode: 89113
Return from other countries:
Addressee: Huang Xiaoyan
Phone number: 18813543696
Country: China
Province: Guangdong Province
City: Guangzhou city
District: Panyu District
Address: 302, No. 4, Third Street, Xiangping Road, Xiaoping Village
Zip code: 511490
We want your order to be made just the way you want it! Check your shipping address information carefully. You are welcome to contact us if you have questions before placing your order.
Generally, all items will be sent into production 8 hours after we receive the payment. Therefore, you'd better contact us in 24 hours if you need to cancel your order. Or you will be charged a 20% restocking fee on personalized orders.
We want you to feel comfortable when shopping at Romanticwork, that’s why we offer a 60-day return & exchange policy. If for any reason you're not satisfied with your purchase, you may return or exchange the unused non-personalized item in its original condition as long as you contact us within 60 days from the delivery date.
Return & Exchange Conditions
1. Items returned without authorization will not be accepted.
2. The time frame for return & exchange must not exceed 60 days from when the original order was received.
3. All items must be returned in their original condition, without scratches or signs of wear.
4. When returning or exchanging items, customers must use a shipping method that has tracking on it. Returns or exchanges with no tracking will not be processed.
5. For return, any promotional gifts received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund.
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
Non-Refundable Items
1. Exchange, or resize are not eligible for refund.
2. Personalized items with “engravings” and “photos”, such as rings, necklaces, and bracelets, are non-refundable. Romanticworkwill charge a 30% restocking fee for the exchange of the personalized items.
3. Items that were worn, or sent to you as Replacement/Exchange are not refundable.
Postage of the returning package
1. If you receive any wrong or broken items, romanticwork will pay for the return fee.
2. If you return the order for any personal reason, the returning postage will be borne by the customer.
Refunds
Refund will be processed within 5 days of receiving your package. The refund will be issued to your original payment account.
Please Note:
1. If the order needs to be returned because of personal reasons, the shipping fee we spent on delivering your package will be deducted from the refund amount even when you enjoyed a free shipping service.
Freight deduction rules (According to the shipping method you chose)
*Standard shipping to all countries: $7.99
*Express shipping to the United States: $12.99
*Express shipping to countries other than the United States: $25.00
2. If we send the wrong goods or miss accessories or products, or there is something wrong with the product quality, you will receive a full amount and nothing will be deducted.
If you need to return/exchange your order, please contact us in the following way:
Email: service@romanticwork.com
Return Address:
Return from the United States:
Addressee: Jiahui Xu
8147 Calpena Ave, Las Vegas, Nevada, United States
Phone: 702-970-1598 Zipcode: 89113
Return from other countries:
Addressee: Huang Xiaoyan
Phone number: 18813543696
Country: China
Province: Guangdong Province
City: Guangzhou city
District: Panyu District
Address: 302, No. 4, Third Street, Xiangping Road, Xiaoping Village
Zip code: 511490
We want your order to be made just the way you want it! Check your shipping address information carefully. You are welcome to contact us if you have questions before placing your order.
Generally, all items will be sent into production 8 hours after we receive the payment. Therefore, you'd better contact us in 24 hours if you need to cancel your order. Or you will be charged a 20% restocking fee on personalized orders.